Shipping policy

Welcome to Pets Kingdom! We strive to provide excellent service and ensure that your orders are delivered promptly and efficiently. Please review our shipping policy below.

Processing Time
- Order Processing: Orders are processed within 1-3 business days. Our business days are Monday to Friday, excluding holidays.

Shipping Services
- Domestic Shipping (UK): We offer standard and expedited shipping options. Delivery times for standard shipping typically range from 3-7 business days, while expedited shipping ranges from 1-3 business days.

Shipping Rates

- Domestic Shipping Rates: Shipping rates are calculated at checkout based on the selected shipping method and destination.

Tracking Information

- Once your order is shipped, you will receive an email notification with tracking information. You can track your order through the carrier's website using the provided tracking number.

Address Accuracy

- Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Delays and Issues

- Shipping Delays: While we strive to deliver your order within the estimated time frame, please note that delays may occur due to factors beyond our control (e.g., carrier delays).

- Lost or Damaged Items: If your order is lost or damaged in transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure a satisfactory resolution.

Returns and Exchanges

- For information regarding returns and exchanges, please refer to our Return Policy

Customer Support

- If you have any questions or concerns about your order, please do not hesitate to contact our customer support team at [Your Contact Information]. We are here to help and ensure your shopping experience is smooth and satisfactory.

Policy Updates

- We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page, and the date of the latest update will be indicated at the top.

Thank you for shopping with Pets Kingdom! We appreciate your business and look forward to serving you.