Return & Refund Policy

We want you to be completely satisfied with your purchase. If you have changed your mind about a purchase, we offer a 48-hour return policy from the time you receive your item.

 

Eligibility for Returns

To qualify for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.

 

How to Initiate a Return

Please contact us at Info@petskingdomus.com within 48 hours of receiving your item to request a return. We will provide you with instructions on how to proceed. Returns without prior authorization will not be accepted.

 

Damages and Issues

Inspect your order upon receipt and notify us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

 

Lost Items

Items lost in transit will be refunded in full. An item is considered lost if it has not arrived within 14 days of the estimated delivery date.

 

Non-Returnable Items

Certain items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders or personalized items), and personal care items (beauty products). Gift cards are non-returnable.

 

Exchanges

To exchange an item, please initiate a return for the original item and place a new order for the replacement once your return is approved and processed.

 

Refunds

Upon receipt and inspection of your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment. Please allow time for the refund to appear in your account, as processing times may vary.